Use of the website constitutes acceptance of this privacy agreement. Roteiro do Douro reserves the right to change this agreement without prior notice. We therefore recommend that you consult our privacy policy regularly so that you are always up to date.

When is user information collected?

Roteiro do Douro collects anonymous information from users for statistical purposes when they access the site . Personal data is collected when users contact us, fill in booking forms, and subscribe to the newsletter.

What information is collected?

Roteiro do Douro collects anonymous and personal information from users. The personal information we collect may include name, email, contact phone number and/or others, which will be voluntarily provided by users when they make booking requests or subscribe to the newsletter.

Non-personal information may also be collected about the equipment used by the user to access, such as IP address, geo-location, unique device identifier, browser type, browser language or other such information. This information is used in an aggregate form to analyse access to the website No data on the use of the site by an individual IP address is ever disclosed.

How is the information collected?

We collect personal data from users through booking and contact forms, newsletter subscription or by receiving emails.


The website uses cookies with the aim of improving the performance and browsing experience of users, who can refuse or delete these cookies through the browser settings. By disabling cookies, some services on our website may cease to function, which may affect navigation on the site.

Definition of cookies. Cookies are small files that websites place on your computer’s hard drive when you first visit. Cookies allow us to know how often the user visits pages, helping us to know the type of information that interests that user. Cookies allow us to store preferences and user names, register products and services, and personalise pages. If the user has never registered, the server will only know that someone with the cookie from a particular user has returned to the site and will not know any other information. To learn more about cookies, please consult the website:

Third-party cookies. Some cookies may be the responsibility of organisations other than the originator. These cookies can originate, for example, from websites such as YouTube, Twitter, Facebook or other social media services for which the author has implemented plugins. As the cookie policy of these sites will change over time, you are advised to check their privacy policies by visiting their websites.

What is the information collected for?

All personal information collected about you will be used to help make your visit to the site more productive and enjoyable or to speed up the booking process at our partners’ activities.

The personal data of users collected in the context of reservations and requests for information, through the channels provided (forms, e-mail, other) may be shared only and exclusively with the partner entities, in order to make the reservations or respond to requests for information requested. Excluding the situations previously mentioned, Roteiro do Douro will not disclose to third parties any personal data collected from users.

The e-mail address that users provide may be used to send information, respond to questions raised and/or to send other requests or questions.

The telephone contact that users provide can be used by Roteiro do Douro or by our partners to answer questions or ask for clarification about the reservations.

Links to third party sites

The website has links to other websites which, in our view, may contain useful information or tools for our users. Our privacy policy does not apply to third party sites, so if you visit another site from ours you should read their privacy policy. We are not responsible for the privacy policy or content present on these sites.

Newsletter subscription and sharing of personal information

Roteiro do Douro allows online subscription of its newsletter. If the user no longer wishes to receive the newsletter, he or she can simply follow the instructions for “unsubscribing” which can be found in the body of each e-mail. The emailing policy does not permit sharing, selling, exchanging or authorising third parties to use any users’ personal information for commercial purposes.

Your rights

As holders of personal data, you are guaranteed, at any time, the right to access, rectification, updating, limitation and deletion of your personal data (except for data that are essential to the provision of services by Roteiro do Douro duly identified in the Form as being mandatory or to comply with legal obligations to which the controller is subject), the right to oppose the use of such data for commercial purposes by Roteiro do Douro and to withdraw consent, without this compromising the lawfulness of the processing carried out under that consent, as well as the right to data portability.

Right to cancel marketing communications

You can exercise your right to cancel marketing communications in the following ways:

  1. by following the opt-out instructions included in the marketing communication in question;
  2. by contacting us

Access and rectification

You have the right to request access to your personal data by sending us a request to that effect. You also have the right to request that Roteiro do Douro correct any inaccuracies in your personal data. To do so, please contact us.


For the exercise of any rights or clarification of issues, you can send an email to with “RGPD” in the subject line, which will be carefully considered and answered if necessary.